20.2 OCS Application Process

This section describes the process for the OCS application.

The following processes are used for this:
  1. Start Batch
  2. Load Data from CS to ECM
  3. Correlation
  4. Scoring
  5. Promote to Case
  6. Create Case
  7. End Batch

Start Batch

ECM_Start_E2E_Batch_For_CS process is used to start the batch to move the data from OCS to ECM.

Load Data from CS to ECM

Load_From_CS_To_CA is used for loading the CS data from the Landing area to the Consolidation area.

This has the following four sub-processes:
  • Loading Oracle CS Events: loads the CS events to Consolidation area
  • Entity Surrogate Key Generation For Oracle CS
  • Evented Data Load for CS
  • Business Data Load for CS

Correlation

The DT_CORRELATION is used to perform correlation on loaded CS events.

Scoring

Scoring_OCS is used to perform the scoring of OCS events. This has the Pre-Case-Scoring For Oracle CS sub-process.

Promote to Case

Promote_To_Case_Decision_OCS is used to decide if an OCS correlation can be promoted to a case. This is based on the defined threshold limit and it has the Pre Case Promotion Rule sub-process.

Create Case

Create_Case is used to create a case if an OCS event is promoted to the case. Following is the list of Promote_To_Case T2Ts:
  • f_generatecaseid
  • f_insertcases
  • Promote_To_Case T2Ts
  • CASE_COMPLETION_FLAG

End Batch

ECM_End_E2E_Batch_For_CS is used for ending the batch execution for CS.