3.4 Troubleshooting Your Display

This section describes how to troubleshoot your display.

If you experience problems logging into Oracle Financial Services ECM or with your display, the browser settings may be incompatible with running OFSAA applications. The following sections provide instructions to set the Web display options for OFSAA applications within Internet Explorer (IE).

Note:

The following procedures apply to all versions of IE listed in System Requirements. Separate procedures are listed for each version where differences exist in the locations of settings and options.

Enabling JavaScript

JavaScript must be enabled in the browser.

To enable JavaScript, follow these steps:
  1. From the Tools menu, click Internet Options. The Internet Options dialog box displays.
  2. Click the Securitytab.
  3. Click the Local Intranet icon as your Web content zone.
  4. Click Custom Level. The Security Setting - Local Intranet Zone dialog box displays.
  5. In the Settings list and under the Scripting setting, ensure that Enable is selected for all options.
  6. Click OK, then click OK again to exit the Internet Options dialog box.

Enabling Cookies

Cookies must be enabled. If you have problems troubleshooting your display, contact your System Administrator.

Enabling Temporary Internet Files

Temporary Internet files are pages that you view on the Internet and store in a folder for quick viewing later. You must adjust this setting to always check for new versions of a stored page.

To adjust your Temporary Internet File settings, follow these steps:
  1. From the Tools menu, click Internet Options. The Internet Options dialog box displays.
  2. On the General tab, click Settings.
  3. The Website Data Settings dialog box displays.
  4. Select the Every time I visit the webpage option.
  5. Click OK, then click OK again to exit the Internet Options dialog box.

Enabling File Downloads

File downloads must be available. To enable file downloads, follow these steps:

  1. From the Tools menu, click Internet Options. The Internet Options dialog box displays.
  2. Click the Securitytab.
  3. Click the Local Intranet icon as your Web content zone.
  4. Click Custom Level. The Security Setting - Local Intranet Zone dialog box displays.
  5. Under the Downloads section, ensure that Enable is selected for all options.
  6. Click OK, then click OK again to exit the Internet Options dialog box.

Setting Printing Options

Printing background colors and images must be enabled. To enable this option, follow these steps:
  1. From the Tools menu, click Internet Options.
  2. The Internet Options dialog box displays.
  3. Click the Advancedtab.
  4. In the Settings list, under the Printing setting, click Print background colors and images.
  5. Click OK to exit the Internet Options dialog box.

Note:

For best display results, use the default font settings in your browser.

Enabling Pop-up Blocker

Some users may experience difficulty running the Oracle Financial Services ECM application when the IEPop-up Blocker is enabled. It is recommended to add the URL of the application to the Allowed Sites in the Pop-up Blocker Settings in the IE Internet Options.

To enable Pop-up Blocker, follow these steps:
  1. From the Tools menu, click Internet Options. The Internet Options dialog box displays.
  2. Click the Privacytab.
  3. In the Pop-up Blocker setting, select the Turn on Pop-up Blocker option. The Settings is enabled.
  4. Click Settings to open the Pop-up Blocker Settings dialog box.
  5. In the Pop-up Blocker Settings dialog box, enter the URL of the application in Address of website to allow.
  6. Click Add. The URL appears in the Allowed sites list.
  7. Click Close, then click Apply to save the settings.
  8. Click OK to exit the Internet Options dialog box.

Time Zone Offset

The date and time displayed in the ECM application will be offset from the server time zone and correspond to the time zone the user has set on their personal computer.

The time zone offset does not impact:

  • Date of Birth
  • Date of Incorporation
  • Summary grids
  • Date/time an email/RFI is sent
  • Date/time shown in Print PDF
  • Derived Case Attributes which display date/time