6.3.2 Claim Handling Tab
The Claim Handling tab includes information at the corporate level and focuses on the manner and quality by which the handling of a claim is measured.
The filters for this tab include:
- Time
- Company
- Region
The various reports available for this tab are discussed in the following sections.
Average Days until Closed
This report is a time-series line graph that illustrates the average number of days
between the day a claim is opened in the system and the date that the status of the
same claim is changed to "Closed". This average is shown over a time series for each
insurance company. This report can be analyzed by various periods, companies,
catastrophes, and regions as selected from the page level prompt.
![Average Days until Closed Average Days until Closed](img/average-days-closed.png)
Figure 6-143 Average Days until Closed
![Average Days until Closed Average Days until Closed](img/average-days-closed.png)
Closed Without Payment
This report is a line graph that illustrates the count of claims that were closed
during the reporting period without any loss payments generated for the claim. This
report can be analyzed by various periods, companies, catastrophes, and regions as
selected from the page level prompt. Expenses may have been paid for these claims.
Each Insurance Company is represented by its own line.
![Closed Without Payment Closed Without Payment](img/closed-payment.png)
Figure 6-144 Closed Without Payment
![Closed Without Payment Closed Without Payment](img/closed-payment.png)
Claims Closed Due to Fraud
This report is a line graph that illustrates the count of claims that, after an
investigation, were deemed to be fraudulent. In this report, the count is exhibited
over a time series with each insurance company represented by its own line. This
report can be analyzed by various periods, companies, catastrophes, and regions as
selected from the page level prompt.
![Claims Closed Due to Fraud Claims Closed Due to Fraud](img/claims-closed-due-fraud3.png)
Figure 6-145 Claims Closed Due to Fraud
![Claims Closed Due to Fraud Claims Closed Due to Fraud](img/claims-closed-due-fraud3.png)
Reopened Claims
This report is a line graph that illustrates the count of claims that were changed
back to an "Opened" status after it was previously closed. This report shows
affected claims during the reporting periods over a time series with each insurance
company represented with its own line. This report can be analyzed by various
periods, companies, catastrophes, and regions as selected from the page level
prompt.
![Reopened Claims Reopened Claims](img/reopened-claims1.png)
Figure 6-146 Reopened Claims
![Reopened Claims Reopened Claims](img/reopened-claims1.png)
Litigation Claims
This report is a line graph that displays the count of claims that resulted in a
judicial litigation case being initiated. This shows the count of claims per Line of
business where this process occurred over time. This report can be analyzed by
various periods, companies, catastrophes, and regions as selected from the page
level prompt.
![Litigation Claims Litigation Claims](img/litigation-claims1.png)
Figure 6-147 Litigation Claims
![Litigation Claims Litigation Claims](img/litigation-claims1.png)