1. Using Investigation Hub
  2. Accessing Investigation Hub Administration
  3. Using Workflow Designer
  4. Action Reasons
  5. Delete Action Reason

7.4.3.3 Delete Action Reason

To delete an existing action reason, follow these steps:
  1. Click Open Open icon to view the Ask Oracle page.
  2. Click Admin menu. The Investigation Hub Administration page is displayed.
  3. Click Workflow Designer link. The Workflow Designer page is displayed.
  4. Click Action Reasons tab. The Action Reasons page is displayed.
  5. Select the case type and click Delete Status Delete Status. The Delete Action Reason? dialog box is displayed.
  6. Click Delete to delete the action reason. This will permanently delete the action reason and it cannot be recovered.