8.4.4 Status

Status help users to navigate cases as they progress through the workflow towards investigation and resolution.

A status is associated to a workflow action; when an action is executed, the status of a case changes. For example, when an Analyst recommends a case for closure to the Supervisor, the case status changes from Investigation to Recommend for Closure.

The newly added status can be used in workflow designer to enhance your workflow. For more information, see the Using Workflow Designer section.