4.2 Investigating CS Cases
There are a number of case types for Customer Screening (CS) cases which correspond to the source of the data and the categorization of the watchlist record for example CS_SAN are sanctions matches on customer records.
After selecting CS case type on the Case List page, users can view following in the
Case Summary page:
- Case Details: The case details are:
- Case Status: Current status of the case. For example, the statuses are New, Assigned, Investigation, Pending Review, and Closed.
- Priority: The priority which has been assigned to the case. The options are High, Medium and Low.
- Case: Displays the unique case identification number.
- Jurisdiction: Displays the jurisdiction to which the case belongs.
- Business Domain: Displays the business domain to which the case belongs.
- Status: Displays the current status of the case.
- Case Type: Displays the case type for Customer Screening.
- Due Date: Displays the due date by which action must be taken on the case.
- Created Date: Displays the date when the case is created.
- Closed Date: Displays the date when the case is closed.
- Assignee: Displays the user which is currently assigned to.
- Investigate the case Using Case View / Using Entity View.
- Acting on Cases after completing the investigation.