1. Using Investigation Hub
  2. Investigating Cases
  3. Investigating CS Cases
  4. Using Case View

4.2.1 Using Case View

This topic provides information about investigating the Customer Screening cases in a Case view.

You can view case details at the top of the Case Summary Page. Users can investigate cases either in Case View or Entity View. By default, Case View is displayed on the Case Summary Page. Click on the Entity View button to view the entity details. For more information about entity view, see the Using Entity View section.

Note:

  • The CS_314a case type enables the screening of Customer against the 314(a) watchlist and the events cover the time period of 12 months.
  • The CS_314a_TRXN case type enables the screening of External Entity along with transaction counterparties against the 314(a) watchlist.

Customer Details

On the left pane, users can view customer details associated with the case.

Note:

The Customer Details display for all CS cases except the CS_314a_TRXN case type.

External Entity Details

On the left pane, users can view external entity and transactions details with customers for this case. Click Transaction Details link to view the list of transactions associated with this external entity.

Note:

The External Entity Details display only for CS_314a_TRXN case type.

Event Details

On the right pane, users can view event details associated with the case and you can filter the event details using the Show drop-down menu where you can filter for all events, events having only the auto-eliminated condition and for various watchlists. And, you can sort events using the Sort By drop-down list to sort with event ids, match quality or auto-eliminated events. For more information about auto-elimination, see the Using Auto Elimination Rules Widget section in the Oracle® Financial Crime and Compliance Management Cloud Service Using Pipeline Designer Guide.

Click Event ID link to view the information such as cause of auto-elimination of the event by the system, Customer (External Entity details for CS_314a_TRXN case type only) and Watchlist Details associated with the event.

The status of all events associated with the case is always Open status. Based on your investigation, change the event status from Open to Closure (Closed as True Positive or False Positive).

Note:

Once the Event has been set to False Positive, you can also change the Event status from False Positive to True Positive or Reopen status and vice versa.