4.2.1 Using Case View
This topic provides information about investigating the Customer Screening cases in a Case view.
You can view case details at the top of the Case Summary Page. Users can
investigate cases either in Case View or Entity View. By default, Case
View is displayed on the Case Summary Page. Click on the
Entity View button to view the entity details. For more
information about entity view, see the Using Entity View section.
Note:
- The CS_314a case type enables the screening of Customer against the 314(a) watchlist and the events cover the time period of 12 months.
- The CS_314a_TRXN case type enables the screening of External Entity along with transaction counterparties against the 314(a) watchlist.
Customer Details
On the left pane, users can view customer details associated with the
case.
Note:
The Customer Details display for all CS cases except the CS_314a_TRXN case type.External Entity Details
On the left pane, users can view external entity and transactions details
with customers for this case. Click Transaction Details link
to view the list of transactions associated with this external entity.
Note:
The External Entity Details display only for CS_314a_TRXN case type.Event Details
On the right pane, users can view event details associated with the case
and you can also filter the case details either Event ID or
Match quality using Sort By
drop-down list. Click Event ID link to view the following
event details:
- Customer Details
- External Entity Details
Note:
External Entity Details display only for CS_314a_TRXN case type. - Watchlist Details
- Address
- Identifiers
- Additional Details
The status of all events associated with the case is always
Open status. Based on your investigation, change the
event status from Open to Closure
(Closed as True Positive or False
Positive).
Note:
Once the Event has been set to False Positive, you can also change the Event status from False Positive to True Positive or Reopen status and vice versa.