7.2 Adding a New Queue

You can add a new queue for your cases.

To add a new queue, follow these steps:

1. Navigate to the Applications landing page.
2. Click the Navigation Menu to access the Navigation List. The Navigation List displays the list of modules.
3. Select Case Assignment Rules. The Case Assignment Rules page opens.
4. Under the Actions column, click the three dots and then select Add New Queue. The Add New Queue page appears.
5. Enter the following details:

   Table 7-2 Create New Queue Table Fields and their Description

   Column	Description
   Queue Name	Enter a name for the Queue. It must be a unique name which is not used before.
   Select Attributes	Select one or multiple options from the available attributes. For each attribute, you can combine with appropriate operators to create filters as indicated below: Due In: >, >=, =, <, <= Scenarios: multi-select list Primary Entity type: >, >=, =, <, <= Number of Prior SARs on Primary Entity: >, >=, =, <, <= Number of events in case: >, >=, =, <, <= Number of external entity in case: >, >=, =, <, <= Number of accounts in case: >, >=, =, <, <=

6. Click Save. The Queue is created and displayed in the Case Assignment Rules List.