7.3 Adding from an Existing Queue

You can add a queue to your user group from existing queues.

To add a queue to your user group from existing queues, follow these steps:

1. Navigate to the Applications landing page.
2. Click the Navigation Menu to access the Navigation List. The Navigation List displays the list of modules.
3. Select Case Assignment Rules. The Case Assignment Rules page opens.
4. Under the Actions column, click the three dots and then select Add From Existing Queues. The Add From Existing Queues appears.
5. From the Select Queue Name drop-down, select one or multiple queues.
6. Click Save. The queue is mapped with the selected user groups and displayed in the Case Assignment Rules List.