7.4 Editing an Existing Queue

You can edit an existing queue by changing the Queue Name and its attribute, and save.

To edit an existing queue, follow these steps:

1. Navigate to the Applications landing page.
2. Click the Navigation Menu to access the Navigation List. The Navigation List displays the list of modules.
3. Select Case Assignment Rules. The Case Assignment Rules page opens.
4. Select one of records from the Primary Rules list. The record details is displayed in the bottom drawer.
5. Under the Actions column, click the Edit icon. The Edit Existing Queue pop-up appears.
6. Make the required changes and click Save. The queue is updated and displayed in the Case Assignment Rules List.

   Note:

   Any queue edited or deleted shall be impacted on the Case Assignment Rules screen.