6.5 Assigning User Groups to Queues

You can assign user groups to queues as an Admin user so that users in the selected user groups can see those cases in their case list. You can map one or multiple user groups to the selected queue.

After mapping queues to user group, the user in the user group can view the cases in the mapped queues in their case list.

To assign a user group to a queue, follow these steps:

1. Navigate to the Applications landing page.
2. Click the Navigation Menu to access the Navigation List. The Navigation List displays the list of modules.
3. Select Queue Management. The Queue Management page opens.
4. Under the Actions column, against an existing queue, click the Assign to User Group icon. The Assign to User Group popup appears.
5. From the Select User Group drop-down, select one or multiple user groups. In the Search Field text box you can look for user groups.
6. Click Save. The queue is mapped with the selected user groups and displayed in the Queue List.