3 Case Priority

Correctly prioritizing cases allows investigators to understand which cases should be worked on first.

You can configure Investigation Hub to prioritize cases according to your requirements, based on case type, jurisdiction, and business domain. Investigators can later choose to change the case priority for individual cases manually, if needed.

To access the Case Priority List page, follow these steps:

1. Navigate to the Applications landing page.
2. Click the Application Navigation icon to access the Navigation List. The Navigation List displays the list of modules.
3. Select Investigation Hub Administration.
4. Select Case Priority. The Case Priority List page opens and displays the case priority list.
5. Click to view the current settings for each priority level in this list.