3.1 Add Case Priority

To configure case priority, follow these steps:

1. Navigate to the Case Priority page by selecting Case Type Priority from the Navigation List. The Case Priority List page is displayed.
2. Click Add . The Add Case Priority Type window is displayed.
3. Enter the details as mentioned in the following table.

   Table 3-1 Add Case Priority Type - Field Description

   Field	Description
   Jurisdiction	Select one or more jurisdictions or select All.
   Business Domain	Select one or more business domains or select All.
   High	Define the case score range at which a case is considered High priority. You must set both a High limit and a Low limit for the range, for example, 67 to 100. Ranges cannot overlap.
   Low	Define the case score range at which a case is considered Low priority. You must set both a High limit and a Low limit for the range, for example, 0 to 33. Ranges cannot overlap.
   Medium	Define the case score range at which a case is considered Medium priority. You must set both a High limit and a Low limit for the range, for example, 34 to 66. Ranges cannot overlap.

   Note:

   The fields which are marked with asterisk * are mandatory.