3.2 Edit Case Priority

To edit a previously configured case priority, follow these steps:

1. Navigate to the Case Priority page. The Case Priority List page is displayed.
2. Select the Case Priority and click Edit . The Edit Case Priority window is displayed.
3. Modify the priority ranges as required.

   Note:

   The Jurisdiction, Case Type, and Business Domain cannot be edited.
4. Click Save. A confirmation message is displayed: Saved Successfully. The Case Priority is updated in the Case Priority list.