6.2 Creating Queue

You can create a new queue for your cases.

To create a new queue, follow these steps:

1. Navigate to the Applications landing page.
2. Click the Navigation Menu to access the Navigation List. The Navigation List displays the list of modules.
3. Select Queue Management. The Queue Management page opens.
4. Click the plus icon to create a queue. The Create Queue pop-up appears.
5. Enter the following details:

   Table 6-2 Create New Queue Table Fields and their Description

   Column	Description
   Queue Name	Enter a name for the Queue. It must be a unique name which is not used before.
   Select Attributes	Select one or multiple options from the available attributes. For each attribute, you can combine with appropriate operators to create filters as indicated below: Due In: >, >=, =, <, <= Scenarios: multi-select list Primary Entity type: >, >=, =, <, <= Number of Prior SARs on Primary Entity: >, >=, =, <, <= Number of events in case: >, >=, =, <, <= Number of external entity in case: >, >=, =, <, <= Number of accounts in case: >, >=, =, <, <=

6. Click Save. The Queue is created and displayed in the Queue List.