1. Using Investigation Hub Administration Tools
  2. Queue Management
  3. Viewing the Queue Management Page

6.1 Viewing the Queue Management Page

This section describes how to navigate to the Queue Management page.

To view the Queue Management page, follow these steps:

  1. Navigate to the Applications landing page.
  2. Click the Navigation Menu to access the Navigation List. The Navigation List displays the list of modules.
  3. Select Investigation Hub Administration, and then select Queue Management. The Queue Management page opens.

    Table 6-1 Queue Management Table Columns and their Description

    Columns Descriptions
    Queue Name Name of Queue. For example:
    • TM Cases (Filter - Case Type=TM) or
    • FR_TM_Loan_L1 (Filter - Case Type=TM, Jurisdiction=FR, Business Domain=Loan, Account=1)
    Mapped User Groups Name of mapped User Groups.

    For example, IHUB Admin User Group or UK_KYC_Manager.
    Create Date Queue create date.
    Create By User who created the Queue.
    Actions Actions you can take on Queues:
    • Create New Queue
    • Create Queue Existing