5.2 Updating Bulk Action

Users can take action on multiple cases using Bulk Action instead of taking individual case for action.

Note:

The Bulk Action is possible only for the following cases:

• You should be the assignee for all the selected cases except Assignee action where any users can change assignee of the case.
• The case type and case status should be the same for all the selected cases.
• The Bulk Action button is enabled, if at least one Case ID is selected.

To take action on the multiple cases, follow these steps:

1. On the Case List View page, select the cases.
2. Click Bulk Action and select Actions. The actions are Evidence, Status, Assignee, and Case Details. For more information on the case actions, see the Using Actions section.