8.4.2 Configuring Event Decisions

This topic provides information about configuring event decisions.

  1. Click Open Open icon to view the Ask Oracle page.
  2. Click Admin menu. The Investigation Hub Administration page is displayed.
  3. Click Customer Screening Configurations link. The Customer Screening Case page is displayed. You can configure Minimum and Maximum values for Medium Match Quality of events, enable comments section while taking a decision on a case and set them as mandatory or optional.
  4. In the Configure Event Decisions section, to add the comments field in closing a case, enable the Capture Comments option.
  5. To make comments field as a mandatory field, select the Yes option. To make it as optional, select No.
  6. To save the changes, click Save.