5.1.2 Updating the Status

You can update case status based on the investigation.

Note:

• To take an action, you should be the assignee for the case.
• This Status Action is not applicable for TF case type.
• If you want to take an action dependent on a dossier that you have created, you need to do that from within the dossier.
• In the Status History, you can view the statuses in the order from which they were entered to the most recent on top to view the case progress.

To update the status, follow these steps:

1. Click Actions menu and select Status. The Status pane is displayed.
2. Select Action from the drop-down list.
3. Select Reason from the drop-down list.

   Note:

   The Reason drop-down list is grayed out if there are no reasons configured for the selected Action.
4. Select Assignee from the drop-down list.
5. Enter the Comments about this case status.

   Note:

   You can update the status of a single or multiple cases from Case List view using the Update drop-down list.
6. Click Submit. The status is updated successfully.