Investigating CS Cases

There are a number of case types for Customer Screening (CS) cases which correspond to the source of the data and the categorization of the watchlist record for example CS_SAN are sanctions matches on customer records.

After selecting CS case type on the Case List page, users can view following in the Case Summary page:

Note:

In Bulk View, users can expand or collapse all truncated values within a row by double-clicking the row. To find a specific keyword with or without expanding individual rows, users can use the existing filters at the top of Bulk View. Search is also available for other columns including Aliases and other searchable displayed columns that do not have filter chips. Users can directly enter a keyword in the Search text box at the top of Bulk View to search those columns. Note that the Matches column cannot be searched by using this search field.

• Case Details: The case details are:
  • Case Status: Current status of the case. For example, the statuses are New, Assigned, Investigation, Pending Review, and Closed.
  • Priority: The priority which has been assigned to the case. The options are High, Medium and Low.
  • Case: Displays the unique case identification number.
  • Jurisdiction: Displays the jurisdiction to which the case belongs.
  • Business Domain: Displays the business domain to which the case belongs.
  • Status: Displays the current status of the case.
  • Case Type: Displays the case type for Customer Screening.
  • Due Date: Displays the due date by which action must be taken on the case.
  • Created Date: Displays the date when the case is created.
  • Closed Date: Displays the date when the case is closed.
  • Assignee: Displays the user which is currently assigned to.
• Investigate the case Using Case View / Using Entity View.
• Acting on Cases after completing the investigation.