5.5 Case Ageing

Use this section to view case aging over a period of time. A Pie graph is used to display reports.

To view Case Ageing details, follow these steps:

1. Select Case Creation Date from the Date drop-down filter. Based on your selection, reports are displayed.
2. Hove-rover the Bucket Name to view the Case Ageing Total Cases and Bucket Name details. Different color display represent different bucket names in form of days.
3. Right-click on the report aggregate measure to navigate to corresponding drill-down detailed report named Case Ageing Drill Down.