5.1 Acknowledgment to OFS ECM

When the OFS CRR goAML STR application receives a report from the OFS ECM application, it sends an acknowledgment to the OFS ECM application when all the mandatory information is verified.

To send the acknowledgment, the OFS CRR goAML STR Administrator must set the status to Y. If the status is set to N, the OFS CRR goAML STR application does not send any status update to the OFS ECM application. By default, the ECM STATUS UPDATE FLAG is set to Y . For more information on configuration, see the .

The following information is sent as part of the acknowledgment:

  • Case ID
  • Acknowledgment Code – 0 (Meaning successful)
  • Report ID (System Generated)
  • Report Status

If there is an error, the OFS CRR goAML STR application sends a negative acknowledgment to the OFS ECM application. The error may be due to the following reasons:

  • User ID failure
  • Unsuccessful mandatory information verification
  • System/Application Error

The acknowledgment sent to the OFS ECM application contains the following details:

  • Case ID
  • Acknowledgment Code:
    • 1 for Invalid User ID
    • 2 for Mandatory Information Missing
    • 3 for Format Failure
    • 4 for System/Application Error
  • Error Description

NOTE

If a case fails to complete the Generate Report action successfully, the failure is recorded in the Case Audit History.

Creating a Report Manually Creating a Report from OFS CRR goAML STR