5.5 Configuring the Cut-Off Parameters for Alerts

Banks or FIs want to settle payments within a specified time. To achieve this, related alerts should be closed well within this specified time. The cut-off time is the defined duration by when the alert has to

be closed. This is the time from when the Analyst starts working on the alert till the time the alert is closed. The SLA is defined as the time from when the alert is created or reopened to when the Payment is made. The Cut-off time will be well within the SLA. You must define the cut-off time and SLA.

Use the Cut-Off Configuration window to set a cut-off time for the investigator to complete the alert investigation. You can either set a single cut-off time for all alerts or set different cut-off times for each alert based on multiple conditions such as message category, message type, jurisdiction, business domain, currency, amount range, message priority, and message direction.

Note:

The cut-off time must be defined in HH:MM:SS format and will be based on your locale.

To set a single cut-off time for all alerts, define the cut-off time in the Cut-Off Time field and then select Any in the condition fields which have drop-down values. Do not enter a value in the Currency and Amount fields.

To set different cut-off times based on specific values, define the cut-off time in the Cut-Off Time field and then select one or more values in the condition fields. Here, you can enter a value in the Currency and Amount fields. For more information, see step 6.

Note:

If you set different cut-off times, ensure that you define the conditions in such a way that the cut-off time defined for a specific set of conditions does not overwrite the cut-off time defined for another set of conditions.

When the cut-off time is set for an alert, the alert displays the time in green in the Investigation User Interface until the cut-off time is passed. After the cut-off time is passed, that is, the alert becomes overdue and is not investigated within the defined cut-off time, then the alert displays the time in red in the Investigation User Interface. For information on the Investigation User Interface, see the Oracle Financial Services Transaction Filtering User Guide.

You can set an automatic action to be taken by the system if the alert is not investigated within the defined SLA using the Auto Action Parameter field (this is an optional step). For example, if you select Escalate, then the alert is escalated to the Supervisor after the cut-off time is passed. You can also set a notification to be sent for overdue alerts as soon as the cut-off time is passed for an alert to any user role, for example, to a supervisor. For more information, see the Generating Email for Different Statuses section.

To set the cut-off time, follow these steps:

  1. Navigate to the Financial Services Analytical Applications Transactions Filtering landing page.
  2. Click Transaction Filtering Admin and then click the Cut-Off Configuration tab.

    Figure 5-6 Cut-Off Configuration Tab


    Cut-Off Configuration Tab

  3. Enter the cut-off time in HH:MM:SS format. This is the time period by when the alert must be closed by the investigator.
  4. Enter the locale. The cut-off time is displayed based on your selection.
  5. Select Yes to enable a specific combination, else select No.
  6. To create a combination, use the following conditions. This is an optional step.
    • Message Category: Select the message category used for the transaction. You can also select Any to indicate that regardless of the message category, the cut-off time is enabled for the combination. If you select Any, you cannot select a message type.
    • Message Types: Select a message type for the message category. You can also select All to indicate that the cut-off time is enabled for all message types.
    • Jurisdiction: Select the jurisdiction/geography if the defined cut-off time must apply to only this jurisdiction. You can also select All to select all jurisdictions/geographies.
    • Business Domain: Select the business domain if the defined cut-off time must apply to only this business domain. You can also select All to select all business domains.
    • Currency: Enter the ISO currency code of the currency used for the transaction.
    • Amount: Select the amount range used in the transaction.
    • Priority: Set a specific alert priority or select Any to indicate that the alert can have any priority.
    • Message Direction: Select INBOUND for transactions that are coming into your account and select OUTBOUND for transactions that are going out of your account. You can also select Any to select any message direction.

After you select the values in the required fields, you can do the following:

Table 5-3 General Actions

To... Do this...
Add a configuration Click Add. The values appear in a tabular format.
Update a configuration Select the configuration you want to update, update the value of one or more fields, and click Update. The updated value is displayed in the table.
Remove a configuration Select the configuration you want to remove and click Remove. The selected configuration is removed from the table.
Clear the values of some of the fields in a configuration Click Clear. You can only clear the values of the Cut-Off Time, Currency, and Amount fields.
Enable all configurations Click Enable All.
Disable all configurations Click Disable All.