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Oracle Revenue Management and Billing Cloud Service, Premium Edition
Oracle Revenue Management and Billing Cloud Service, Premium Edition
  1. Home
  2. Oracle Revenue Management and Billing
  3. Administrative Processes
  4. Oracle Revenue Management and Billing Administrative Processes
  5. Defining Case Management Options
  6. Setting Up Case Management Options
  7. Setting Up Case Types
  • Oracle Revenue Management and Billing
    • Business Processes
    • Administrative Processes
      • Oracle Utilities Application Framework Administrative Processes
      • Oracle Revenue Management and Billing Administrative Processes
        • Preparing To Implement
        • Defining General Options Addendum
        • Defining Financial Transaction Options
        • Defining Customer Options
        • Defining Credit & Collections Options
        • Defining Cycles
        • Defining Contract Types
        • Background Processes Addendum
        • Defining Service Credit Options
        • Defining Loan Options
        • Defining Quotation Options
        • Defining Case Management Options
          • The Big Picture Of Cases
          • Setting Up Case Management Options
            • Installation Options
            • Setting Up Application Services
            • Setting Up Scripts
            • Setting Up To Do Types
            • Setting Up Characteristic Types
            • Setting Up Case Types
              • Case Type - Main
              • Case Type - Case Characteristics
              • Case Type - Lifecycle
        • Workflow and Notification Options
        • Security Addendum
        • Defining Overdue Processing Options
        • Defining Batch Schedule Options
        • Configuring Zones
        • CTI-IVR Integration
    • Cloud Service Foundation

Setting Up Case Types

The case type maintenance transaction is used to maintain your case types. The topics in this section describe how to use this transaction.

Fastpath: Refer to The Big Picture Of Cases for more information about how a case type encapsulates the business rules that govern a case.

Related Topics:

  • Case Type - Main

  • Case Type - Case Characteristics

  • Case Type - Lifecycle

Parent Topic: Setting Up Case Management Options

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