CTI-IVR Integration

Oracle Revenue Management and Billing provides tools to facilitate the integration with your Computer Telephony Integration/Interactive Voice Response (CTI/IVR) system. The interface provides the following functionality:

The ability to launch Control Central for a particular account ID or phone number from an external application
The ability to perform an outbound phone call from within Oracle Revenue Management and Billing
The ability to accept the next call, as dictated by the CTI software, from the toolbar

This document provides technical information needed by your implementers to fully integrate with your CTI/IVR system.

Related Topics:

Launching The System From an External Application
Initiating an External Call
Receiving the Next Caller in the Queue
ActiveX Component - CDxCTI

Parent Topic: Oracle Revenue Management and Billing Administrative Processes