C1-DLQCCDPS

This algorithm is invoked when the status of a delinquency process is changed to Customer Terminated. It creates a customer contact to send a letter (for example, a harsh letter) to the terminated customer to communicate any penalty or legal notice on defaulting or delaying payments.

If the delinquency process is created for a person, this algorithm checks whether the Notify Group Customer Or Bill Groups Or Bill Accounts parameter is set to PG, BG, or BA. Depending on the value defined for the Notify Group Customer Or Bill Groups Or Bill Accounts parameter, this algorithm does the following:

• If the Notify Group Customer Or Bill Groups Or Bill Accounts parameter is set to PG, this algorithm checks whether the person type of the person is set to Parent Customer or Bill Group. If the person type of the person is set to Parent Customer, this algorithm creates a customer contact for the parent customer. However, if the person type of the person is set to Bill Group, this algorithm derives the parent customer of the bill group (using the Person Relationship Type option type of the C1-ASOBLLNG feature configuration) and then creates a customer contact for the parent customer.

• If the Notify Group Customer Or Bill Groups Or Bill Accounts parameter is set to BG, this algorithm checks whether the person type of the person is set to Parent Customer or Bill Group. If the person type of the person is set to Parent Customer, this algorithm creates a customer contact for the parent customer and for all those bill groups of the parent customer who are associated with the parent customer using the relationship type which is specified in the Person Relationship Type option type of the C1-ASOBLLNG feature configuration. However, if the person type of the person is set to Bill Group, this algorithm derives the parent customer of the bill group (using the Person Relationship Type option type of the C1-ASOBLLNG feature configuration) and then creates a customer contact for the parent customer and for the respective bill group.

• If the Notify Group Customer Or Bill Groups Or Bill Accounts parameter is set to BA, this algorithm checks whether the person type of the person is set to Parent Customer or Bill Group. If the person type of the person is set to Parent Customer, this algorithm creates a customer contact for each account to which the parent customer and its bill groups are associated as the main customer. The system considers those bill groups of the parent customer who are associated with the parent customer using the relationship type which is specified in the Person Relationship Type option type of the C1-ASOBLLNG feature configuration. However, if the person type of the person is set to Bill Group, this algorithm derives the parent customer of the bill group (using the Person Relationship Type option type of the C1-ASOBLLNG feature configuration) and then creates a customer contact for each account to which the parent customer and the respective bill group are associated as the main customer.

However, if the delinquency process is created for an account, this algorithm checks whether the Receives Notification option is selected in the bill routing information of any person associated with the account. If the Receives Notification option is selected in the bill routing information of a person, this algorithm creates a customer contact for the person. Note that if the value is specified for the Account Relationship Type parameter, this algorithm will consider only those persons who are associated with the account using the given relationship type. In addition, this algorithm does the following:

• Creates a log entry for each customer contact in the delinquency process.

• Stamps the delinquency process ID as a characteristic using the C1-DELPO characteristic type on the customer contact.

• Stamps the account ID as a characteristic using the given characteristic type on the customer contact.

This algorithm derives the preferred contact method for the customer contact. While deriving the preferred contact method, the algorithm first fetches the main customer's bill route type on the account and then fetches the bill routing method of the bill route type. Once the bill routing method is derived, the system considers the preference which is specified in the Routing Method - Contact Method Mapping option type of the DELINPROC feature configuration. For more information about the feature configuration, see Setting the DELINPROC Feature Configuration. It then checks whether any preferred contact method is mapped to the bill routing method in the preference. If the preferred contact method is mapped to the bill routing method in the preference, the system stamps it on the customer contact. However, if the preferred contact method is not mapped to the bill routing method in the preference, the system considers the default contact method as the preferred contact method and stamps it on the customer contact. This algorithm contains the following parameters:

• Customer Contact Type - Used to indicate the customer contact type using which you want to create the customer contact. This parameter is mandatory. Here, you must specify a customer contact type with the appropriate letter template depending on the type of letter you want to send to the customer.

• Customer Contact Class - Used to indicate the customer contact class to which the customer contact type belongs. This parameter is mandatory.

• Default Contact Method - Used to indicate the contact method that you want to use when the preferred contact method cannot be derived for the routing method from the preference. This parameter is mandatory.

• Notify Group Customer Or Bill Groups Or Bill Accounts - Used to indicate whether a customer contact should be created for a parent customer, bill group, and/or for each billing account (that meets the criteria). The valid values are:

  • PG - Used when you want to create a customer contact only for the parent customer.

  • BG - Used when you want to create a customer contact for the parent customer and for the bill groups of the parent customer. If the person type of the person is set to Parent Customer, the system creates a customer contact for the parent customer and for all those bill groups that are associated with the parent customer using the relationship type specified in the Person Relationship Type option type of the C1-ASOBLLNG feature configuration. However, if the person type of the person is set to Bill Group, the system creates a customer contact for the parent customer and the respective bill group.

  • BA - Used when you want to create a customer contact for the main customer of the account. If the person type of the person is set to Parent Customer, the system creates a customer contact for each account to which the parent customer and its bill groups are associated as the main customer. However, if the person type of the person is set to Bill Group, the system creates a customer contact for each account to which the parent customer and the respective bill group are associated as the main customer.

• Account Characteristic Type - Used to indicate the characteristic type using which you want to store the account ID on the customer contact. Here, you must specify a characteristic type where the characteristic entity is set to Customer Contact.

• Account Relationship Type - Used to indicate the relationship type using which the person is associated with the account. The system will then create the customer contacts only for those persons who are associated with the account using the specified relationship type. This parameter is optional. You can specify maximum ten comma-separated values for this parameter. If you do not specify the parameter value, the system will create customer contacts for all the persons who are associated with the account irrespective of their relationship type. Note that this parameter is only applicable for the fully insured individual business. Note that this parameter is only applicable for the fully insured group business.