Defining a Characteristic for a Hold Request

Prerequisites

To define a characteristic for a hold request, you should have:

  • Characteristic types defined in the application (where the characteristic entity is set to Hold Request)

Procedure

To define a characteristic for a hold request:

  1. Ensure that the Characteristics section is expanded when you are creating or editing a hold request.

    The Characteristics section contains the following fields:

    Field Name Field Description Mandatory (Yes or No)
    Effective Date Used to specify the date from when the characteristic is effective for the hold request.
    Note: You can either manually specify the date or select it using the Date Picker (The Date Picker Icon) icon corresponding to the field.
    		 Yes (Conditional)
    Note: This field is required when you are defining a characteristic for the hold request.
    Characteristic Type Used to indicate the characteristic type.
    Note: The list includes only those characteristic types where the characteristic entity is set to Hold Request.
    		 Yes (Conditional)
    Note: This field is required when you are defining a characteristic for the hold request.
    Characteristic Value Used to specify the value for the characteristic type.
    Note:

    If you select a predefined characteristic type, the Search (The Search Icon) icon appears corresponding to the Characteristic Value field. On clicking the Search icon, the Predefined Characteristic Search window appears.

    On specifying the value for a predefined characteristic type, the description of the characteristic value appears corresponding to the Characteristic Value field.

    		 Yes (Conditional)
    Note: This field is required when you are defining a characteristic for the hold request.
  2. Enter the required details in the Characteristics section.
  3. If you want to define more than one characteristic for the hold request, click the Add (The Add Icon) icon and then repeat step 2.
    Note: However, if you want to remove a characteristic from the hold request, click the Delete (The Delete Icon) icon corresponding to the characteristic.

Related Topics

For more information on... See...
How to create a hold request Creating a Hold Request