Prerequisites

To create a hold request through an inbound web service, you need to do the following:

• Define a REST or SOAP based inbound web service to call the C1-CreateHoldRequest business service where HTTP Method is set to Post and URI Component is set to/createHold.

• Authorize the ORMB user to access the required application service.

• Define the required active hold request type where the Activation Approval option is not selected.

• Define the required source systems in the C1-SourceSystemLookup extendable lookup.

• Define the required person or account identifier types in the system.

• Ensure that the entities (i.e., person, account, or bill) that you want to keep on hold through a hold request should exist in the system.

• Define the required values for the HOLD_​REASON_​FLG, HOLD_​ENTITY_​LVL_​FLG, and HOLD_​PROCESS_​FLG lookup fields.

• Define the required characteristic types where the characteristic entity is set to Hold Request.

• Set the Default Hold Request Type for IWS option type of the C1-HOLDSRCH feature configuration.

Related Topics