Prerequisites

To update a hold request through an inbound web service, you need to do the following:

• Define a REST or SOAP based inbound web service to call the C1-UpdateHoldRequest business service where HTTP Method is set to Post and URI Component is set to /updateHold.

• Authorize the ORMB user to access the required application service.

• Define the required source systems in the C1-SourceSystemLookup extendable lookup.

• Ensure that the entities (i.e., person, account, or bill) are already included in the hold request.

• Define the required values for the HOLD_​PROCESS_​FLG lookup field.

• Define the required characteristic types where the characteristic entity is set to Hold Request.