Membership Cancellation Outbound Message

The C1-MemberCancRequest business object is newly introduced in this release. It enables you to create a cancellation outbound message for an individual membership. Note that this business object is only applicable for the fully insured individual business.

To create the cancellation outbound messages for individual memberships through the Delinquency Management feature, you need to do the following:

• Create an external system to which you want to send the outbound messages. Note that the implementation team needs to design how the outbound message should be sent to the external system based on the customer requirements (i.e. through a batch control or a real-time service). Also, any response from the external system on receiving the outbound message should be captured in ORMB.

• Add the external system in the C1-SourceSystemLookup extendable lookup

• Create an outbound message type using which you want to create a cancellation outbound message for an individual membership. Here, you must specify the following:

  • The C1-MemberCancRequest business object using which you want to create the cancellation outbound messages for the individual memberships.

  • An external system to which you want to send the cancellation outbound messages that are created using the outbound message type.

• Create a delinquency process type using which you want to create a delinquency process to initiate cancellation request through an outbound message. For more information on how to design a delinquency process type to initiate cancellation request for an individual membership, see Individual Membership Cancellation Delinquency Process.

Once the status reason of the individual memberships is set to the status reason which is specified in the Awaiting Membership Cancellation Reason attribute of the delinquency process preference, you need to execute the C1-MTOMT batch to generate the cancellation outbound messages for the individual memberships. For more information about the batch, see Outbound Message Generation for Delinquency Management.

Related Topics

Parent Topic: Delinquency Management