Setting Up Request Types
Use the Request Type portal to define the parameters to capture when submitting a request. Open this page using
This topic describes the base-package zones that appear on the Request Type portal.
Request Type List. The Request Type List zone lists every
request type. The following functions are available:
- Click a broadcast icon to open other zones that contain more information about the request type.
- Click Add in the zone's title bar to add a new request type.
Request Type. The Request Type zone contains display-only
information about a request type. This zone appears when a request
type has been broadcast from the Request Type List zone or if this
portal is opened via a drill down from another page. The following
functions are available:
- Click Edit to start a business process that updates the request type.
- Click Delete to start a business process that deletes the request type.
- Click Deactivate start a business process that deactivates the request type.
- Click Duplicate to start a business process that duplicates the request type.
- State transition buttons are available to transition the request type to an appropriate next state.