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Oracle Revenue Management and Billing
Oracle Revenue Management and Billing
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  2. Oracle Revenue Management and Billing
  3. Administrative Processes
  4. Oracle Revenue Management and Billing Administrative Processes
  5. CTI-IVR Integration
  6. Initiating an External Call
  • Oracle Revenue Management and Billing
    • Business Processes
    • Administrative Processes
      • Oracle Utilities Application Framework Administrative Processes
      • Oracle Revenue Management and Billing Administrative Processes
        • Preparing To Implement
        • Defining General Options Addendum
        • Defining Financial Transaction Options
        • Defining Customer Options
        • Defining Credit & Collections Options
        • Defining Cycles
        • Defining Contract Types
        • Background Processes Addendum
        • Defining Service Credit Options
        • Defining Loan Options
        • Defining Quotation Options
        • Defining Case Management Options
        • Workflow and Notification Options
        • Security Addendum
        • Defining Overdue Processing Options
        • Defining Batch Schedule Options
        • Configuring Zones
        • CTI-IVR Integration
          • Launching The System From an External Application
          • Initiating an External Call
            • Overview of Automated Dialer
            • Technical Implementation of Automated Dialer
            • Customize Integration to Your Automated Dialer Software
            • Customize Automated Dialer User Interface
          • Receiving the Next Caller in the Queue
          • ActiveX Component - CDxCTI

Initiating an External Call

This section describes the automated dialer functionality provided with the system as well as information about integrating with your own automated dialer.

Related Topics

  • Overview of Automated Dialer

  • Technical Implementation of Automated Dialer

  • Customize Integration to Your Automated Dialer Software

  • Customize Automated Dialer User Interface

Parent Topic: CTI-IVR Integration

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