Hold Request

Hold is a way to prevent certain types of activities from taking place for a customer over a given period of time. A hold may be enforced due to various reasons, including natural calamities, disaster recovery, disputes, suspicious activity, pending investigations, uncleared checks, legal restrictions, and so on.

Oracle Revenue Management and Billing enables you to hold certain processes at the person, account, or bill level through a hold request. You need to specify a period (i.e., duration) for which the hold request is initiated. Depending on the entity level, you need to add the entities, such as persons, accounts, or bills in the hold request. You need to define a period for which you want to keep the entities on hold. The hold entity period should be within the hold request period. Similarly, depending on the entity level, you need to add the processes, such as bill generation, overdue, auto pay, funding, delinquency, or refund, respectively, that you want to keep on hold for the entity through the hold request. The system will hold the process for the entity when the entity date range falls within the respective process date range. You can create multiple hold requests for the same entity with different hold reasons.

Related Topics

Parent Topic: Oracle Revenue Management and Billing Generic Business Processes