1 Feature Summary
This chapter describes the feature enhancements in this release.
Noteworthy Enhancements
This guide outlines the information you need to know about new or improved functionality in the Oracle CrowdTwist Loyalty and Engagement update and describes any tasks you might need to perform for the update. Each section includes a brief description of the feature, the steps you need to take to enable or begin using the feature, tips or considerations that you should keep in mind, and the resources available to help you.
Column Definitions
-
Feature: Provides a description of the feature being delivered.
-
Module Impacted: Identifies the module associated with the feature, if any.
-
Scale: Identifies the size of the feature. Options are:
-
Small: These UI or process-based features are typically comprised of minor field, validation, or program changes. Therefore, the potential impact to users is minimal.
-
Large: These UI or process-based features have more complex designs. Therefore, the potential impact to users is higher.
-
-
Delivered: Is the new feature available for use immediately after upgrade or must the feature be enabled or configured? If no, the feature is non-disruptive to end users and action is required (detailed steps below) to make the feature ready to use.
- Customer Action Required: You must take action before these features can be used. These features are delivered disabled and you choose if and when to enable them.
Table 1-1 Noteworthy Enhancements
| Feature | Scale | Delivered | Customer Action Required? |
|---|---|---|---|
| User Interface |
Large |
Enabled |
No |
User Interface
Permissions
This new functionality leverages existing permissions to the respective platform functionality.
Additional Frequency Periods
When configuring frequency caps for engagement activities and redemption limits for rewards, you now have new frequency periods to choose from: 1 Hour and 60 Days.
Reward Archiving
When managing your rewards catalog, you can now archive rewards within your program. This helps to better organize the rewards and remove what is no longer in use from within the Control Center management tool.
On the Rewards page, click the three dots (More Options icon) on the right for a specific reward, and then select Archive. Rewards can only be archived if the status is marked as Disabled and the reward is not available for redemption in a widget.
You can access archived rewards via the filters at the top of the Rewards Manager by selecting Archived Only.
