1 Feature Summary

This chapter describes the feature enhancements in this release.

Noteworthy Enhancements

This guide outlines the information you need to know about new or improved functionality in the Oracle CrowdTwist Loyalty and Engagement update and describes any tasks you might need to perform for the update. Each section includes a brief description of the feature, the steps you need to take to enable or begin using the feature, tips or considerations that you should keep in mind, and the resources available to help you.

Column Definitions

• Feature: Provides a description of the feature being delivered.

• Module Impacted: Identifies the module associated with the feature, if any.

• Scale: Identifies the size of the feature. Options are:

  • Small: These UI or process-based features are typically comprised of minor field, validation, or program changes. Therefore, the potential impact to users is minimal.

  • Large: These UI or process-based features have more complex designs. Therefore, the potential impact to users is higher.

• Delivered: Is the new feature available for use immediately after upgrade or must the feature be enabled or configured? If no, the feature is non-disruptive to end users and action is required (detailed steps below) to make the feature ready to use.

• Customer Action Required: You must take action before these features can be used. These features are delivered disabled and you choose if and when to enable them.

Table 1-1 Noteworthy Enhancements

Feature	Scale	Delivered	Customer Action Required?
Activities	Small	Enabled	No
Integrations	Small	Enabled	No

Activities

Block Points Override

When configuring a Custom Activity, you can define whether or not this activity is eligible to override the current point balance set for the specific activity. This setting can be found when creating/editing a Custom Activity under Other Settings —> Points Control.

Integrations

Integration Hub

CrowdTwist has launched the Integration Hub, a self-service feature allowing customers to enable and configure data feeds of core CrowdTwist data exports and features, native Oracle integrations, as well as third-party, partner integrations. The Integration Hub is available in the Control Center under Integrations —> Integration Hub. Users with the read permission can view the integrations available and users with the write permission can configure the relevant integrations for the program.

The first phase of the integrations included in the Integration Hub are as follows:

• Core CrowdTwist: Live Data Push, Batch Data Push, Batch Activity Credit, Product Catalog, Data Export, Batch User Create & Update, Batch Commerce and Client Defined Segments

• Integrations: Oracle Responsys, Salesforce Marketing Cloud, Listrak, Bazaarvoice, Ordergroove and Oracle Unity

Additional third-party integrations of CrowdTwist partners will continue to be made available in the future.