1 Feature Summary

This chapter describes the feature enhancements in this release.

Noteworthy Enhancements

This guide outlines the information you need to know about new or improved functionality in the Oracle CrowdTwist Loyalty and Engagement update and describes any tasks you might need to perform for the update. Each section includes a brief description of the feature, the steps you need to take to enable or begin using the feature, tips or considerations that you should keep in mind, and the resources available to help you.

Column Definitions

• Feature: Provides a description of the feature being delivered.

• Module Impacted: Identifies the module associated with the feature, if any.

• Scale: Identifies the size of the feature. Options are:

  • Small: These UI or process-based features are typically comprised of minor field, validation, or program changes. Therefore, the potential impact to users is minimal.

  • Large: These UI or process-based features have more complex designs. Therefore, the potential impact to users is higher.

• Delivered: Is the new feature available for use immediately after upgrade or must the feature be enabled or configured? If no, the feature is non-disruptive to end users and action is required (detailed steps below) to make the feature ready to use.

• Customer Action Required: You must take action before these features can be used. These features are delivered disabled and you choose if and when to enable them.

Table 1-1 Table 1-1 Noteworthy Enhancements

Feature	Scale	Delivered	Customer Action Required?
Integrations	Small	Enabled	No
Campaigns	Small	Enabled	No
Commerce	Small	Enabled	No
Widget APIs	Small	Enabled	No

Integrations

Integration Hub API Keys

Oracle CrowdTwist now supports dedicated API keys for Integration Hub connectors. Users with the appropriate access can generate and manage API keys for supported connectors, including CataBoom, Simphony, XStore, Vibes, Olo, and Deliverect, without relying on a shared client API key.

Each key is associated with a specific connector and can be managed from the connector API Keys tab and the global API Keys page. Existing permission, secure credential reveal, redaction, audit, and limit behavior continue to apply, making it easier to replace or disable connector credentials independently.

Client Action: None needed at this time; feature is available for use. If you have existing keys that you would like mapped to integrations, contact your Oracle CrowdTwist team.

Campaigns

Real-Time Auto-Rewards

Campaigns can now issue auto-rewards in real time when members meet campaign requirements.

This provides a faster and more streamlined alternative to using segmented auto-rewards. Instead of relying on a separate segment-based auto-reward workflow, rewards can be issued directly as part of campaign processing when a member qualifies.

Programs currently using segmented auto-rewards for campaign-driven reward issuance can consider using real-time campaign auto-rewards to simplify their configuration and reduce the time between campaign qualification and reward issuance.

Client Action: None needed at this time; feature is available for use.

Commerce

Tender Token Associations

Purchases can now include a token with each tender, allowing Oracle CrowdTwist to associate that token with the last known member who used it.

When a purchase containing a tender token is associated with a member, Oracle CrowdTwist maintains the relationship between that token and the member. If the same token is included with a future purchase, the token can be used to identify and automatically attribute that purchase to the associated member.

To enable automatic attribution, programs must enable Auto-Attribute Purchases on Tender Tokens under Commerce Settings.

This capability can be useful for commerce integrations where a persistent tender-related identifier is available but member identification may not be provided with every transaction.

The following APIs are also available to manage tender token associations:

• Token Association Link - Manually creates an association between a token and a member account.
• Token Association Lookup - Accepts a token and returns the member currently associated with it.
• Token Association Unlink - Manually removes the association between a token and a member account.
• User Tokens - Returns the tokens currently associated with a specified member.

Together, these APIs allow integrations to create, retrieve, remove, and review token-to-member associations outside of the automatic purchase workflow.

Client Action: None needed at this time; feature is available for use.

Widget APIs

Widget API Support for Custom Experiences

New Widget APIs allow clients to use widget configurations managed in Oracle CrowdTwist Control Center while building their own front-end experiences.

This provides additional flexibility for custom web and mobile implementations. Teams can continue configuring widget content through Control Center while using the APIs to retrieve that configuration and determine how it is presented within their own application or user experience.

The Widget APIs also support the __locale__ query parameter. When a locale is provided, the API returns the targeted translations configured for that locale, allowing custom experiences to use the same localized widget content configured in Control Center.

The following APIs are now available:

• Activity List Widget API - Returns the details of an Activity List widget for a specified member, allowing a custom experience to present the member's applicable activity content.
• Reward List Widget API - Returns the details of a Reward List widget for a specified member so reward content can be presented within a custom front end.
• Reward Group API - Used with the Reward List Widget API to retrieve details for a reward group, including the different reward variations associated with that group.
• Badge List Widget API - Returns the details of a Badge List widget for a specified member, allowing badge information to be incorporated into a custom member experience.

Client Action: None needed at this time; feature is available for use.