Reopen Closed Check

Reopen Closed Check is used to reopen a closed check so that menu items, service charges, or discounts can be added or removed.

If a payment card line item is voided from the reopened check, the authorization is irretrievably reversed and cannot be reused, resulting in a referenced refund of the original payment. To apply a card tender to the reopened check, the card must be presented at the payment device or manually entered using the Mail Order/Telephone Order (MOTO) function.

The availability of this feature depends on your configuration, user permissions, settlement status, and payment provider support.

For general POS Operations steps, see the Oracle Simphony POS User Guide.