Reopen Closed Check

Remove items from a previously paid refund transaction and refund a different card.

1. Log in to workstation 01.
2. Start a transaction. For example, Check 1.
3. Select Void Transaction.
4. Sell items. For example, balance = –$10.00.
5. Select CC Auth & Pay, and then tap, swipe, or insert the credit card (for example, a Visa card), and then enter the exact amount to pay off the transaction.
   The PED lights up prompting for the card. The refund is successful, the credit card vouchers for the refund are printed, and the authorization and payment refund details are displayed in the Check Detail Area. The credit card is increased by the refunded amount and is visible in the customer’s card statement.
6. Select Adjust Closed Check.
7. Select the previous check. For example, Check 1.
8. Highlight the CC Refund payment in the Check Detail Area. For example, the Visa card.
9. Select Void.
   The void is successful, the credit card vouchers for the void are printed, and the authorization and payment reversal details are displayed in the Check Detail Area (for example, the Visa card). The credit card is decreased by the voided refunded amount and is visible in the customer’s card statement (for example the Visa card).
10. Highlight an item in the Check Detail Area.
11. Select Void.
12. Select CC Auth & Pay, and then tap, swipe, or insert a different credit card (for example, an Amex card), and then enter the exact amount to pay off the new transaction balance.
    The PED lights up prompting for the card. The authorization and payment is successful, the credit card vouchers for the refund are printed, and the authorization and payment refund details are displayed in the Check Detail Area (for example, the Amex card). The credit card is increased by the new refunded amount and is visible in the customer’s card statement (for example, the Amex card).