Overtender

Return an amount to a card by attempting to overtender the refund amount.

1. Log in to workstation 01.
2. Start a transaction. For example, Check 1.
3. Select Void Transaction.
4. Select a non-revenue service charge.
5. Enter an amount. For example, $10.00.
6. Select CC Refund, and then tap, swipe, or insert the credit card (for example, a Visa card), then attempt to overtender the amount of the transaction (for example, $12.00).
   The message Error. Over Tender Not Allowed appears.
7. Enter the exact amount to refund. For example, $10.00.
   The PED lights up prompting for the card. The refund is successful, the credit card vouchers for the refund are printed, and the authorization and payment refund details are displayed in the Check Detail Area. The credit card is increased by the refunded amount and can be seen in the customer’s card statement.