Chargeback
Use Case Description
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A guest check is paid in full by credit card using a terminal, on day 0 (Monday 08/05/2024) at 8:00 a.m. EST.
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Check Total: 45.00
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Tip Total: 5.00
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Payment Total: 50.00
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The guest disputes the credit card charge with their bank. In this example, the chargeback happens a month later (Monday 09/09/2024).
Export or BI API Results
Refer to the "Simple Card Transaction" example above for the result sets related to the original payment on 08/05/2024.
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Results when collected on Tuesday 09/10/2024.
Table 10-41 Payment Settlement Details
Payment ID
Payment Detail ID
PSP Reference
Business Date
Settlement Date
Journal Type
Card Present Fee
Card Present Rate
Chargeback Fee
Settlement Amount
123450
123456781
AB88000000CD000001
08/05/2024
09/09/2024
CHARGEBACK
0.00
0.00
15.00
-50.00
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Results when collected on Wednesday 09/11/2024.
Table 10-42 Payment Payout Details
Payment ID
Payment Detail ID
PSP Reference
Business Date
Journal Type
Payout Amount
Transaction Payout PSP Reference
Fee Payout PSP Reference
Oracle Fees
123450
123456781
AB88000000CD000001
08/05/2024
CHARGEBACK
-50.00
EF99000000XY000003
EF99000000XY000003
15.00
Table 10-43 Payment Payout Summary
Payout PSP Reference
Batch Payout Date
Batch Payout Date and Time
Batch Payout Currency
Batch Payout Amount
EF99000000XY000003
09/10/2024
09/10/2024 9:30AM EST
USD
1000.00
Payment Tracking Report
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See Basic Payment for what the report looked like in August.
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Payment Tracking Report run on Monday 09/09/2024 at 2:05 p.m. for business date 08/05/2024.
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Tender Amount: 0.00
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Settled Amount: 0.00
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Variance Settled to Tender: 0.00
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Fee Amount: 16.15 (= applicable variable rate + fixed fee = 2% of 50.00 + 0.15 plus chargeback fee of 15.00)
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Expected Payout: -16.15
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Payout Amount: 48.85
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Variance Payout to Expected: 32.70
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Payment Tracking Report run on Tuesday 09/10/2024 at 2:05 p.m. for business date 08/05/2024.
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Tender Amount: 0.00
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Settled Amount: 0.00
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Variance Settled to Tender: 0.00
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Fee Amount: 16.15 (= applicable variable rate + fixed fee = 2% of 50.00 + 0.15 plus chargeback fee of 15.00)
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Expected Payout: -16.15
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Payout Amount: -16.15
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Variance Payout to Expected: 0.00
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Parent topic: Chargebacks