9 Support Center

The Oracle NetSuite Restaurant Operations (ONRO) Support Center is an internal workspace for ONRO administrators and support engineers that provides diagnostic, recovery, and test data management tools. It centralizes support functions that were previously available on operational pages by using the orboDebug=T flag.

The Support Center contains the following modules:
  • Legacy Data Import
  • Nutrient Catalog
  • Seed Data

The Support Center text is intentionally written in plain English and is not part of the production translation collection.

Access

To access the Support Center, all of the following conditions must be met:
  1. Sign in using the NetSuite Administrator role.
  2. Navigate to the SPA Dashboard.
  3. Add &orboDebug=T to the ORBO URL, either as a query string parameter or in the router hash query.
  4. Reload the Dashboard, and then select Support Center.

The Support Center uses the /support route. When you open the Support Center from the Dashboard, the debug flag is preserved automatically.

The URL flag only controls whether the Support Center is visible. For every request, the Support Center Suitelet independently verifies that the user has the NetSuite Administrator role, so direct access to the backend cannot bypass authorization.

Usage Guidelines

  • Review the diagnostic information and confirm that you are working with the correct import before performing a recovery action.
  • Legacy import recovery actions apply to the most recent import. The Recent Runs table is for reference only and cannot be used to select a different import run.
  • Only actions that are available for the current system state are displayed. When you submit an action, the system validates all required prerequisites before processing it.
  • Actions that can delete or modify data require confirmation before they are processed.
  • Cleanup and lifecycle actions typically run as background Map/Reduce or Scheduled Script tasks. A success message indicates that the task has been submitted, not that it has finished.
  • Wait for the background task to complete, and then select Refresh before starting another action.
  • Do not mark a job as stale while its Map/Reduce task is still running. If necessary, stop or cancel the task in NetSuite before continuing.
  • Do not use account-wide cleanup in customer or customer-like accounts unless your test or recovery plan specifically authorizes deleting data.