Troubleshooting

Table 9-3 Potential Issues

Issue	Description
No recovery actions are displayed	The latest import run does not meet the requirements for any recovery actions. Review the import run status, active report records, mapping state, and whether other active staging or report data exists.
An import appears active, but no task is running	Verify in NetSuite that the background task has stopped. If it has, use Mark Stale Job Failed to update the import status. Note: Mark Stale Job Failed does not stop or cancel a running task. Use it only after you have confirmed that the task is no longer running.
Counts do not change after cleanup starts	The background cleanup task may still be running, processing additional batches of records, or waiting on record dependencies. Check the task status and execution log in NetSuite, and then refresh the Support Center.
Target totals are higher than expected	Target totals include all applicable records in the account, not just those created by the latest import. Use Linked to Run to identify records referenced by the latest import run, and inspect stage audit and mapping data before deleting any data.
A completed action is still available	Select Refresh to update the page. Available actions are recalculated based on the current server state and are not updated automatically after an action is submitted.