Transactions

When using a mobile phone or handheld device, after you sign in, a list of menu item categories (SLU Groups) appears. Select a category to see a list of menu items associated with the SLU Group. In the following figure, clicking the Desserts category opens the list of menu items associated with the Desserts SLU Group.

Figure 1-16 QSR Transaction SLU Groups and Menu Items on Mobile Phones and Handheld Devices

The following table describes the areas called out in the image.

Table 1-9 QSR Transaction Page

Callout Number	Area	What You Use It For
1	Check Attributes Icon	Set the following: Order Type Order Channel Menu Levels
2	Search	Search for menu items. Click the Search icon () to use the onscreen keyboard. A search line appears at the top of the page. Start entering the menu item upper or lower case), and matching items will appear in alphabetical order in groups. To clear the search entry, click the blue cross.
3	Information line	The last item sold flashes on this line so that the server can verify the sale. If the server taps the line, the last four items sold appear in a window.
4	Total Due	Shows the total due for the check.
5	Check Detail Icon	The number of items on the check appears next to this icon. Click to view the Check Detail.
6	Sign Out/Cancel	Sign out if not in a transaction. If you are in a transaction, the button name changes to Cancel, allowing you to cancel the transaction.
7	Other	View a list of discounts and service charges. Apply a discount, service charge, or payment to a check. Discounts and service charges are configured in the EMC and listed in the relevant menus if assigned to SLU 1.
8	Payment Methods	View a list of payment methods.
9	Functions	Access additional functions that you can use while in a check (for example, voids). The Check Functions chapter contains more information.
10	Family Groups	Select a family group to see menu items for that specific family group (for example, Starters or Lunch). Menu item buttons and the family group button are the same color and cannot be changed. Family group names are automatically displayed in number order.
11	Menu Items	Select a menu item to add it to the check. If sort priority is not used, menu items are listed in alphabetical order.
12	Menu Attributes Icon	After clicking the Menu Attributes icon, you can perform the following: Add one or more quantities of this item Void one or more quantities of this item Return one or more quantities of this item

Unsent Checks Warning

Warning messages appear on POS clients when a device with unsent checks is disconnected from the Check and Posting Service (CAPS). The messages appear as a translucent yellow banner at the top of all pages outside a transaction. They do not appear when a transaction is in progress so as not to distract from, or slow down, the order taking process.

After posting a transaction, there is a 30-second delay to enable checks to send before a warning message appears. The warnings make the server aware of an issue so that they can either move the device back into network range or alert a manager that there is a connection issue.

The warning messages show the number of unsent transactions on the device so that when a solution is found, servers can see the number decrease and know that the issue has been resolved. Warnings appear on Android devices and Linux workstations for TSR, QSR, and Bar operations when the device is offline from CAPS. The warning messages appear by default and cannot be switched off.

Figure 1-17 QSR Unsent Checks on Mobile Phones and Handheld Devices