Void Item

Perform one of the following to void a menu item:

1. If using gestures, select the menu item to void in the check detail area, and then swipe right or left on the item description. An Item Voided message appears briefly.

   Figure 4-6 Void Gesture

   
   
   
2. On workstations and tablets, select the menu item to void in the check detail area, click Check Functions (TSR) or Transaction Functions (QSR/Bar), and then click Void Item. On mobile phones and handheld devices, select the menu item to void in the check detail area, click Functions, and then click Void Item.

   If void reasons are configured, you are prompted to select the reason for the void (for example, Guest Changed Mind).

   If no items were selected in the check detail area before clicking Void Item, the Void mode is activated with a banner above the check detail, as shown in the following image. The next item selected will show as a negative quantity on the check with a V adjacent to the item. If configured, select the void reason.

   Figure 4-7 Void Banner on Workstations and Tablets

   
   
   

   Figure 4-8 Void Banner on Mobile Phones and Handheld Devices

   
   

   

   
   

• Alternative Void Method for Mobile Phones and Handheld Devices