Order Channels

An order channel is where an order is placed. For example, guests can place an order at a kiosk, a drive thru window, inside a restaurant, or via a delivery aggregator. These examples can be set up as order channels and assigned to checks in the POS.

By assigning an order channel to a check, the restaurant can track where orders are coming from and make decisions about how to drive existing sales and generate new sales.

If order channels are not set up, a channel called Default is assigned to checks.

You can manually assign channels to revenue centers, workstations, and order types. This is the order of precedence:

1. Revenue center order channels override the Default channel.

2. Workstation order channels override the revenue center.

3. Order type order channels override the workstation.

4. Manually entered order channels override the order type.

• Configure Order Channel
  
• Display Order Channel on POS
  
• Configure Order Channels for POS Reports