Configure Guest Pay

Guest Pay is a means for guests to pay their checks with a credit card through the handheld terminal that the server uses to take orders. To set up Guest Pay, you need to configure options in the Tender Parameters module, enable a credit card payment for Guest Pay, and configure a service charge tender for posting tips.

Next, you can configure suggested tip percentages to be used in the Guest Pay POS to prompt guests to leave a tip. You can set three suggested tip percentages in EMC for each order type (Dine In and Take Out). A tip percentage is applied to the check by default. Tip% 1 is applied if more than 0; otherwise Tip% 2 is applied. If both Tip% 1 and Tip% 2 are 0, then Tip% 3 is applied. If all Tip%s are 0 (zero), no tip is applied to the check. The default tip is highlighted in blue in the POS. Tip%s appear in ascending order starting with the lowest entered percentage value. Tips that are 0% are not shown.

The following figure shows an example of tips configured in the EMC, and the corresponding appearance in the POS on an Android mobile payment device.

Figure 6-5 Suggested Tip Percentages

Two active order types are already configured in Simphony Essentials: Dine In and Take Out. You can change these descriptions and configure a default order type in the RVC Parameters module. Default suggested tip percentages of 18, 20, and 25 are already set up for each order type parameter. To modify these order types, see Configure Order Type for more information.

1. Set the Tender Parameters options and enable a credit card payment:
   1. Select the Enterprise, click Setup, and then click Tender Parameters.
   2. Click the Guest Pay tab.
   3. To ensure that guests cannot exit Guest Pay and start using the POS system, deselect (uncheck) 1 - Exit Guest Pay Without ID Prompt.

      When exiting from Guest Pay, a dialog prompts for an employee ID, ensuring that only restaurant servers can use the POS system.

   4. To hide the email receipt option, select (check) 2 - Disable Email Receipt.

      If you select option 2, guests will not be able to email their receipt.

      Email receipts must be set up in the Property Parameters module. See Configure Email Receipts for more information.

   5. In the Payments section, click the ellipsis point (...) button in the Type column, select Credit Card, and then click OK.
   6. Click the ellipsis point (...) button in the Command column, select the following values, and then click OK.

      • Payment Type: Select CreditDebit:Loadable.

      • Functions: Select CreditAuthAndPay.

      The following figure shows an example of the Guest Pay credit card configuration in the EMC Tender Parameters module.

      Figure 6-6 Guest Pay Configuration

      
      
      
   7. Click Save.
2. Configure a service charge for tips to appear on the Employee Tip Report:
   1. Select the Enterprise, click Configuration, and then click Tender/Media.
   2. Double-click the SPI Tender/Media record that is being used for Guest Pay.
   3. Click the Options tab, and then click the Charge Tip Options subtab.
   4. Select a Service Charge from the drop-down list for Guest Pay tips.
   5. Select 9 - Charged Tip Required.
   6. Click Save.

   If there is no service charge set up, the following error appears when Guest Pay is selected in POS Operations: Please add a charge tip to your credit card tenders to use Guest Pay.

3. To suppress a prompt for tips each time the Tender/Media record is used outside Guest Pay:
   1. Select the revenue center, click Setup, and then click RVC Parameters.
   2. Click the Options tab.
   3. Select 46 - Do Not Prompt For Tips (Suppress "Charge Tip Amount is 0.00").
   4. Click Save.
4. To configure suggested tip percentages:
   1. Select the Enterprise, property, or revenue center, click Setup, and then click Order Type Parameters.
   2. For each Order Type Name, enter a numerical percent value in the following fields:

      • Tip% 1

      • Tip% 2

      • Tip% 3

   3. Ensure that each order type has Active enabled.
   4. Click Save.
5. To hide the Custom Tip and No Tip buttons:
   1. Select the Enterprise, property, or revenue center, click Setup, and then click Order Type Parameters.
   2. For each Order Type Name, select the following options to hide the buttons in Guest Pay. If both options are selected and no tips are configured, the Tip page does not appear in Guest Pay.

      • 13 - Hide Custom Tip Button

      • 14 - Hide No Tip Button

   3. Ensure that each order type has Active enabled.
   4. Click Save.