Configuring a Backup KDS Controller

You can configure a backup KDS controller service to take over manually or automatically from the primary KDS controller in case of failure.

Beginning with the Simphony 18.1 release, by enabling KDS Controller option 9 - Enable Backup Controller Automatic Takeover (described below), when the Start of Day executes, it checks to see whether the primary controller is currently active, and if not, it automatically switches from the backup to the primary controller.

1. Select the property, click Setup, and then click KDS Controllers.
2. Double-click the KDS Controller for which you want to assign a backup KDS Controller.
3. Click the Backup Service Host tab.
4. Click the Select link adjacent to the Service Host field, select a backup service host from the list, and then click OK.
5. To set the backup KDS Controller to automatically take over when the primary KDS Controller is down:
   1. Click the General tab.
   2. Select 9 - Enable Backup Controller Automatic Takeover.
6. Click Save.
7. Select the Enterprise level, click Configuration, and then click Roles.
8. Double-click an appropriate employee role, click the Operations tab, and then click the PMC Procedures subtab.
9. Select 30057 - Backup/Restore KDS Controller, and then click Save.

   This allows employees associated with this role to activate the backup KDS Controller or to re-activate the primary KDS Controller manually.

10. Select the Enterprise, property, revenue center, or zone, click Configuration, and then click Page Design.
11. Insert a new button, select Function from the Type drop-down list, and then select Restore Primary KDS.

    This touchscreen button allows workstation operators to activate the primary KDS Controller that the current revenue center is using when it comes back online, if the backup KDS Controller is currently active.

12. If you did not configure the backup KDS Controller to automatically take over for the primary KDS Controller, insert another new button.
    1. Select Function from the Type drop-down list.
    2. Select Active Backup KDS from the Function list.
13. Click Save.