1. KDS Configuration and User Guide
  2. Basic Kitchen Display System (KDS) Configuration
  3. Configuring a KDS Order Device

Configuring a KDS Order Device

  1. Select the revenue center, click Setup, and then click Order Devices.
  2. Insert an order device record for the KDS, and then double-click the record to open it.
  3. On the General tab, select 1 - Remote from the Device Type drop-down list, select 1 - KDS from the Primary Device Type drop-down list, and then select the appropriate KDS Display record from the Device drop-down list.
  4. If you have a backup printer, select it from the Backup Device drop-down list.

    A backup device can only be configured as a printer device. A configured printer for a backup device only works for a KDS when the KDS Controller or Service Host is down; it does not work when the RDC is offline or powered off.

  5. From the Order Device Redirect drop-down list, select the KDS order device that you created in Step 2.
  6. From the Menu Item Printing drop-down list, select which items to route to this KDS:

    • 0 - All Items: Select to route all menu items.

    • 1 - Only Items with Condiments: Select to route only menu items with condiments.

    • 2 - Only Items without Condiments: Select to route only menu items without condiments.

  7. From the Condiment Sort Type drop-down list, select how to sort the condiments on the order chits. Condiment sorting only works if you have set Menu Item Classes option 30 - Sort Condiments by Print Group for the parent menu items.

    • No condiment sorting: Select to list condiments in the order in which they are entered to the check by the workstation operator. However, allowed condiments will sort in the order assigned in Condiment sets, if configured.

    • Sort allowed condiments: Select to sort only allowed condiments based on the print group. The sort order configured for allowed condiments in Condiment Sets is discarded. If required condiments are ordered in between allowed condiments, the required condiments will remain in the same position in which order they were ordered.

    • Sort all condiments: Select to sort all condiments based on the print group, regardless of condiment type.

  8. Click the KDS tab, and then configure the following settings as required:

    Table 3-9 Order Devices KDS Fields

    Field Description

    Course 1 First/Second Alert Timeout

    If you are using the KDS Coursing function, enter the time in seconds when course 1 items display the first alert and second alert respectively.

    Chits showing a first alert are shaded yellow, while the chits showing a second alert are shaded red.

    Other Course First/Second Alert Timeout

    If you are using the KDS Coursing function, enter the time in seconds when any course except course 1 displays the first and second alert respectively.

    Chits showing a first alert are shaded yellow, while the chits showing a second alert are shaded red.

    Primary Runner Chit Printer

    Select a printer where runner chits print when orders are bumped from the KDS device.

    Backup Runner Chit Printer

    Select a printer where runner chits print when orders are bumped from the KDS device if the application cannot establish communication to the primary runner chit printer.

    Send To Panel

    Select the panel where orders sent to this device should display.

    This field is only active when the order device contains more than one panel.

    DOM Type

    Dynamic Order Mode (DOM) contains more information.

    Add Sort Rule

    This feature is only supported with DOM.

    Dynamic Order Mode (DOM) contains more information.

    Modify Sort Rule

    This feature is only supported with DOM.

    Dynamic Order Mode (DOM) contains more information.

    Void Sort Rule

    This feature is only supported with DOM.

    Dynamic Order Mode (DOM) contains more information.

    Add Highlight Scheme

    This feature is only supported with DOM.

    Dynamic Order Mode (DOM) contains more information.

    Modify Highlight Scheme

    This feature is only supported with DOM.

    Dynamic Order Mode (DOM) contains more information.

    Void Highlight Scheme

    This feature is only supported with DOM.

    Dynamic Order Mode (DOM) contains more information.

    Beep On New Order

    Select the sound type to emit when an order is received on the device. If you select 2 - WAV File, the application uses the default WAV file set for the operating system.

    Display New Order Notification

    Select this option to make new orders flash when they appear on the KDS Display.

    This feature is not supported with DOM.

    New Order Notification Timeout (seconds)

    Enter the length of time in seconds that newly added items should flash on the screen. When this threshold is reached, items appear normally.

    This field is only active when you select Display New Order Notification.

    Beep On Prioritize (Increase)

    Select the sound type to emit when an order is assigned a priority and also when the priority of an order is increased on the order device. If you select 2 - WAV File, the application uses the default WAV file set for the operating system.

    Beep On VIP

    Select the sound type to emit when a VIP order is received on the device. If you select 2 - WAV File, the application uses the default WAV file set for the operating system.

    Beep On Rush

    Select the sound type to emit when a rush order is received on the device. If you select 2 - WAV File, the application uses the default WAV file set for the operating system.

    KDS Display Backup

    Select the backup order device for the KDS Display. The backup order device must be another KDS Display linked to the current revenue center’s KDS Controller.

    • If the POS client cannot communicate with the KDS Controller, orders are sent to the backup device configured on the General tab.

    • If the POS client can communicate with the KDS Controller, but the controller fails to communicate with the desired KDS Display, orders are sent to the backup order device.

    If the device has multiple panels defined, backup chits always go to panel 1 of the physical device to which the backup order device is linked.
  9. Click the Options tab, and then select the appropriate KDS Options as described in the following table:

    Table 3-10 Order Devices KDS Options

    Option Description

    1 - Enable KDS Consolidation

    Select this option to consolidate identical items with different modifiers onto one line, preceded by the quantity on the KDS Display.

    KDS Consolidation is not supported with DOM or with any DOM KDS chit layout style.

    2 - Sort Voids to Top (not DOM)

    Select this option to sort voided items to the top of the display.

    This feature is not supported with DOM.

    3 - Single Item Per Sub-Order

    Select this option to show every item on an order on its own chit. This option is enabled for KDS Menu Item Prep Timing.

    If you are using KDS load balancing, Oracle Hospitality recommends that you set this option for the most equal distribution of menu items.

    4 - Print on Prep Done

    Select this option to print a runner chit when the order is marked as Done at a Prep Station. Only items from this Prep Station print.

    5 - Print on Expo Done

    Select this option to print a runner chit when the order is marked as Done at the Expo Station.

    6 - Print on All Prep Done

    Select this option to print a runner chit when an order is complete at all Prep Stations and before the order is bumped from the Expo Display.

    7 - Sort by Seat

    Select this option to sort check detail by seat number. Deselect this option to have items display in the order in which they were ordered.

    8 - Re-sort when All Prep Done

    Select this option to cause the Expo Display to re-sort a chit to the beginning of the list on the Expo Display, when all Prep Stations have marked the chit as Complete.

    This option only applies to Expo Displays.

    9 - Display Subtotal

    This feature is only supported with DOM.

    Dynamic Order Mode (DOM) contains more information.

    10 - Do Not Display Voids

    This feature is only supported with DOM.

    Dynamic Order Mode (DOM) contains more information.

    11 - Display Menu Item Count

    This feature is only supported with DOM.

    Dynamic Order Mode (DOM) contains more information.

    12 - No Expo Done Before Paid

    This feature is only supported with DOM.

    Dynamic Order Mode (DOM) contains more information.

    13 - Unconsolidate Items After Condiment Entry

    Select this option to unconsolidate multiple quantities of menu items if condiments are selected for each item. This option only works when using DOM or when 1 - Enable KDS Consolidation is set for the order device.

    14 - Multiple Condiments Per Line

    Select this option to display condiments in a continuous line on each order chit. Deselect this option to print each condiment on a separate line beneath the referenced menu item.

    To compress the condiments into a single line, you must not print condiments in red.

    15 - Display New Order Notification

    This feature is not supported with DOM.

    16 - Expo Done Exempt

    Select this option to prevent an Expo Station from marking a suborder as Done, when it is marked as Done on another Expo Station.

    17 - Print Course Header

    KDS Configuration for Dining Courses contains more information.

    18 - Do Not Consolidate

    Select this option to print identical items separately if they are posted separately. Deselect this option to consolidate identical items onto one line, preceded by the quantity.

    Menu items with condiments do not consolidate. Options 7 - Sort by Seat and 1- Enable KDS Consolidation override this option. To disable consolidation, you must select this option and then deselect 1 - Enable KDS Consolidation

    The output format depends on the settings of 7 - Sort by Seat and 18 - Do Not Consolidate.

    19 - No Prep Done Before Paid

    This feature is only supported with DOM. See Dynamic Order Mode (DOM) for more information.

    20 - Show Previous Course Indicator

    KDS Configuration for Dining Courses contains more information.

    21 - Disable Double Touch Bump

    Select this option to prevent KDS users from bumping an order by touching a chit twice on the display.

    22 - Match Voids with Order Chits

    Select this option to have voided order chits appear directly in front of the order it relates to.

    23 - Sort by Print Group

    Select this option to sort menu items based on the print group. If a print group is not assigned, items print according to their record number.

    Option 7 - Sort by Seat overrides this option.

    24 - Print Check on Expo Done

    Select this option to automatically print the guest check once the corresponding chit is marked complete on the Expo Display.

    25 - Alerts Exclude Prep Time

    Select this option to exclude menu item prep times from alert time calculations.

    26 - Bump Marked Items

    Select this option to allow KDS users to bump marked items and orders from this display.

    If option 12 - No Expo Done Before Paid or 19 - No Prep Done Before Paid is also selected, KDS users cannot bump marked items or orders until the check is paid.

    27 - Suppress Check Total

    This feature is only supported with DOM.

    28 - Use Deli Chit Format for Runner Chits

    Select this option to override the traditional runner chit layout with the deli chit layout, which prominently shows the order number.

    29 - Item Print on Item All Prep Done

    Select this option to allow runner chit printers to print a chit for each individual item by order type.

    The chit prints when the cook bumps the item from the KDS Display. If the item routes to multiple Prep Stations, the runner chit prints when it is bumped from the last KDS station. If runner chit printers are assigned by the KDS order device, chits print to the runner chit printer assigned to the last KDS the item was bumped from.

    You must also enable Order Types Parameters option 9 - KDS Allow Item Print on Item All Prep Done for this feature to work. This feature is only supported on Prep Stations.

    30 - Suppress Guest Check ID on Runner Chits

    Select this option to prevent the guest check ID from appearing on runner chits printed from this order device. When selected, the guest check number prints on the runner chits instead of the check ID.

    31 - Always Show Quantity

    Select this option to show the quantity for every condiment ordered, even if the quantity is 1. When set, condiments must be added to the check singly, that is, without using the on screen numeric key pad for multiple condiment orders. You must deselect option 1 - Enable KDS Consolidation for this feature to work.

    When deselected, the quantity is implied from the item preceding it on the order chit.

    This feature is not supported with DOM.

    32 - Remove Original Chit When Item Voided
    When an item is voided on the POS, the associated item chit is removed from the KDS. Usage considerations:

    • DOM does not support this option.

    • Expo/SOS KDS displays are not supported for the use of this option.

    • Expo Load Balancing environments are not supported for the use of this option.

    • Selecting 3 - Single Item Per Sub-Order activates this option.

    • Selecting this option activates 33 - Hide Void Chit When Item Voided and 34 - Show Void Chit Even if Item No Longer in Production.

    • When option 22 - Match Voids with Order Chits is enabled and the KDS Controller is reloaded, stopped, or started, the VOID chit does not remain in its location if its original chit has been removed manually or automatically. The chit moves to the front of the queue. Remote View shows all voids at the front of the queue.

    33 - Hide Void Chit When Item Voided
    When an item is voided on the POS, the associated item VOID chit is hidden on the KDS. Usage considerations:

    • DOM does not support this option.

    • Expo/SOS KDS displays are not supported for the use of this option.

    • Expo Load Balancing environments are not supported for the use of this option.

    • Selecting 3 - Single Item Per Sub-Order and 32 - Remove Original Chit When Item Voided activates this option.

    34 - Show Void Chit Even if Item No Longer in Production
    The void chit shows for an item that has been bumped from the KDS before being voided on the POS. Usage considerations:

    • DOM does not support this option.

    • Expo/SOS KDS displays are not supported for the use of this option.

    • Expo Load Balancing environments are not supported for the use of this option.

    • Selecting 3 - Single Item Per Sub-Order and 32 - Remove Original Chit When Item Voided activates this option.

    • When option 22 - Match Voids with Order Chits is enabled and KDS Controller is reloaded, stopped, or started, the VOID chit does not remain in its location if its original chit has been removed manually or automatically. The chit moves to the front of the queue. Remote View shows all voids at the front of the queue.

  10. Click Save.

Parent topic: Basic Kitchen Display System (KDS) Configuration