Creating Support Session Buttons

You can use the Page Design module to create two function keys that launch or close a remote support session from a workstation page other than the Property Management Console (PMC) Support page. (The Launch Support Session and Close Support Session buttons automatically appear on the workstation PMC Support page without requiring configuration.)

1. Select the Enterprise, property, revenue center, or zone, click Configuration, and then click Page Design.
2. Open the page on which to place the support session function keys.
3. On the Edit tab, select the page area in which to define the function keys.
4. Click Button.
5. On the General subtab, enter the key name in the Legend field (for example, Launch Support Session or Close Support Session).
6. In the Type drop-down list, select Function.
7. Click the black arrow beneath the Type drop-down list.
8. In the Edit Command dialog, enter or select the following and then click OK.

   • Name: Enter Support.

   • Results: Select Launch Support Session or Close Support Session.

9. Position and size the button on the page. Use the Style arrow to change the color.
10. Repeat Steps 4 through 9 to create the other support session button.
11. Click Save.