Forgotten EMC Password Recovery
Staff members occasionally forget their password to access the EMC or Simphony Web Portal (SWP). You can reset your password or, in some cases, assist others in resetting their password (if you are privileged to do so). This is accomplished by receiving a temporary, One-Time Password (OTP) via email, which then allows you to log on and reset your password. To further enhance security, you are prompted by the system to choose three security questions from a drop-down list. You must then enter the answers (known only to you) to each of the security questions.
OTPs are valid for one single entry for the individual attempting to log on to the EMC at that time. One-Time Passwords are only valid for five minutes after they are generated by the system.
Prerequisites
To use this functionality, the following requirements must be met:
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You must install and make network accessible, two separate Simple Mail Transfer Protocol (SMTP) email servers (each to be designated as either a Primary or Backup server). This is required so that One-Time Passwords can be emailed to employees as needed.
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To use the Can’t Sign In? link, each employee using the EMC must have a valid email address configured in their employee record.
If you are locked out of the EMC, you can reset your own password (if you have the necessary access privileges assigned to your account).
Figure 3-3 EMC Login Can’t Sign In?
